Shipping Policy
- Delivery times vary between 2 to 5 working days depending on the shipping destination
- Official shipping and receipt days are from Saturday to Thursday, excluding public holidays
- Shipping begins after customer service verifies the customer's data and the order so that mistakes do not occur
Return Policy
IN CASE YOU RECEIVED A WRONG ITEM OR NOT AS DESCRIBED ON THE WEBSITE, YOU CAN RETURN IT IN THE SAME CONDITION AS YOU RECEIVED IT WITH THE ORIGINAL BOX AND/OR PACKAGING INTACT WITHIN 14 DAYS FROM THE DATE OF RECEIVING IT. ONCE WE RECEIVE THE RETURNED ITEM, WE WILL INSPECT IT AND WILL PROCESS THE REFUND WITHIN A WEEK AS OF THE DATE YOU REQUESTED THE RETURN.
return process
- AT "contact us" page, select "return parts" and attach the parts receipt form then send.
- CUSTOMER SERVICE WILL CONTACT YOU TO ARRANGE FOR THE PICK UP.
- PACK THE ITEM AND HAND OVER TO THE COURIER REPRESENTATIVE ALONG WITH THE PARTS RECEIPT FORM.
- RETURNED PARTS WILL BE INSPECTED AND REFUND WILL BE PROCESSED.
Returns not possible for the following cases:
- Return request is made outside the specified time frame, of 14 days from delivery.
- Product is damaged, or is not in the same condition as you received it.
- Any product which has been used or installed.
- Anything missing from the package you've received including labels, original packing, freebies, and accessories.
Lost the Original Packing in which I received the item, Can I still return it?
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and bar-codes on it.